Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how PH8 App ("PH8 App," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "User," or "Player") who access or use the PH8 App online gaming platform, including the website at ph8-app.net and any associated mobile applications (collectively, the "Platform").

PH8 App operates in the Philippines and is committed to handling your personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable privacy legislation.

By registering on PH8 App, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2 Data Controller

PH8 App acts as the data controller in respect of the personal data collected through the Platform. As data controller, PH8 App determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how PH8 App processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 10 of this Policy, you may contact our Data Protection Officer using the contact details provided in Section 14.

3 Information We Collect

PH8 App collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and occasionally from third-party sources. The categories of personal data we collect include:

3.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Username and encrypted password;
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID) submitted for KYC verification.

3.2 Financial and Transaction Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI or BDO account details — stored only to the extent necessary for transaction processing);
• Deposit and withdrawal history;
• Wagering and gaming transaction records;
• Bonus and promotional activity records;
• Source of funds documentation where required by applicable regulations.

3.3 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used on the Platform;
• Clickstream data and navigation patterns;
• Referral source (how you arrived at the Platform);
• Cookie identifiers and similar tracking technologies (see Section 6).

3.4 Communications Data

• Records of your communications with PH8 App customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records;
• Survey responses and promotional opt-in preferences.

3.5 Responsible Gaming Data

• Self-exclusion requests and cooling-off period settings;
• Deposit, loss, and session limit configurations;
• Responsible gaming assessment responses where voluntarily provided.

4 How We Use Your Data

PH8 App uses the personal data we collect for the following purposes:

PH8 App will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

PH8 App processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and delivery of gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR compliance requirements, and tax obligations;
• Legitimate interests: Processing necessary for PH8 App's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of direct marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the PH8 App Platform. They allow us to recognise your device, remember your preferences, and collect information about how you use the Platform. PH8 App also uses similar technologies such as web beacons, pixel tags, and local storage objects.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limit configurations.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you based on your gaming activity and preferences, where you have opted in to receive such communications.

6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the PH8 App Platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the Platform.

7 Data Sharing and Disclosure

PH8 App does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

PH8 App engages trusted third-party service providers to assist in operating the Platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank partner gateways), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are contractually required to process your data only on PH8 App's instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

PH8 App may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any reporting obligations to PAGCOR or other relevant Philippine authorities.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of PH8 App's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.4 With Your Consent

PH8 App may share your personal data with other third parties where you have given your explicit consent to such sharing.

8 Data Retention

PH8 App retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AMLA and PAGCOR record-keeping requirements;
• Financial and transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal matter;
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes;
• Self-exclusion records: Retained indefinitely to prevent re-registration during an active exclusion period and for a minimum of five (5) years following the expiry of any exclusion.

When personal data is no longer required, PH8 App will securely delete or anonymise it in accordance with our data retention and disposal procedures.

9 Data Security

PH8 App implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the PH8 App Platform;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Intrusion detection and monitoring systems;
• Staff training on data protection and information security best practices.

While PH8 App takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PH8 App will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PH8 App:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data PH8 App holds about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. PH8 App will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy and Age Restriction

PH8 App is strictly an adult gaming platform. In accordance with Philippine gaming regulations, participation is limited to individuals who are at least 21 years of age. PH8 App does not knowingly collect personal data from individuals under the age of 21.

During the registration process, all users are required to confirm that they are 21 years of age or older. PH8 App conducts age verification as part of its KYC process and will close any account found to belong to a person under the minimum age, with any balance returned to the payment source where possible.

If you believe that PH8 App has inadvertently collected personal data from a person under 21 years of age, please contact us immediately using the details in Section 14 so that we can take appropriate action.

12 International Data Transfers

PH8 App primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud hosting and analytics providers — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, PH8 App ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual clauses requiring the recipient to maintain appropriate data protection standards, or reliance on the recipient's participation in a recognised data protection framework. By using PH8 App, you consent to the transfer of your personal data to other jurisdictions where necessary for the purposes described in this Policy, subject to the safeguards described above.

13 Updates to This Privacy Policy

PH8 App reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how PH8 App protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PH8 App handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern. Details of the NPC and how to file a complaint are available through official Philippine government channels.